Reliable ICT Service Desk Services in New England
Tech is now the main fabric of modern businesses, dictating how organizations operate and interact with their workforce, customers and partners. More and more companies are rushing to achieve digital transformation to increase efficiency and optimize their competitiveness. Unfortunately, modern enterprise-level technology is getting increasingly complex, and your users may constantly be at a loss solving typical IT glitches that could impact the smooth running of your business. As this entire new tech becomes a part of your company’s daily lives, having reliable ICT service desk support is crucial.
Radius Executive IT Solutions provides a comprehensive MSP ICT service desk for all your business needs. Our highly experienced team of IT experts can help fill in the gaps and augment your in-house IT team so your business achieves operational efficiency. Our goal is to make your business rise above typical IT glitches and outages that could impact productivity, efficiency, and customer satisfaction.
What Is an ICT Service Desk?
An ICT service desk is an integral IT function that involves the management of tickets, incidents, service requests, and user communication. Service desk professionals leverage myriads of IT service management tools to offer reliable support to an organization’s employees, customers, and partners. Ideal service desks are designed to be proactive and flexible to respond to various operational scenarios that could impact an organization’s functioning. The key responsibilities of an ICT service desk include but are not limited to:
- Managing requests, problems, and incidents
- Tracking customer issues
- Resolving IT concerns across all departments
- Monitoring reports and metrics
Benefits of an ICT Service Desk
Studies reveal American professionals waste 22 minutes daily trying to solve typical IT-related issues. With such stark revelations, businesses need to partner with outsourced IT service providers that can offer local businesses an outsourced ICT service desk to help resolve these issues so your team can focus on more high-value tasks.
The following are the benefits of integrating a managed ICT service desk support:
Fast Resolution of Issues
An IT service desk serves as a common point of call to which employees and customers can turn and report their issues. When a user contacts an IT service desk to report a problem, a ticket is issued with IT professionals promptly working around the clock until the problem is conclusively resolved. In case the user calls in the future with the same issue, the ticket typically stored in the database can be referred to provide a quick resolution. Ideally, the number of tickets with the same recurring issue gives the IT team greater insights into the problem to provide a permanent solution.
Increased Operational Efficiencies
An organization can only work smoothly when all components are doing their part as envisioned. With IT taking a considerable part in your organization, even the slightest of glitches can have a significant impact. 24/7 tech support enhances your operational efficiencies by reducing the time your employees spend resolving incidents and problems. This is specifically crucial if you are operating a 24-hour business or have a full or partial remote workforce. With your employees working shifts, it is crucial to have reliable IT help to support them whenever your systems go down or stop working.
When you have an ICT service desk on standby, your employees will immediately know who to reach out to when a system breaks down or stops working. Ideally, an ideal ICT service desk provider trains your employees and other users to contact IT support immediately after an event occurs. This enables the IT support team to swing into action promptly and implement immediate solutions, thus increasing productivity.
Enhanced Customer Satisfaction
As mentioned earlier, ICT service desk solutions cater to your company’s internal and external IT users. This means your ICT service tasks will also help handle the issues and queries that your customers and partners have. These services are typically offered by professionals with adequate knowledge, skills, and tools to resolve customer issues quickly, thus increasing customer satisfaction.
One Place for All IT Requests
Most ICT service desk systems come with a user portal that provides a single place for all users to report their issues, create tickets, track the status of reported problems, and close tickets once the issues are resolved. ICT service portals can also be used to pass crucial information to users, such as when there is scheduled downtime. This helps reduce unnecessary tickets.
Radius Executive IT Solutions’ ICT Service Desk Solutions
Radius Executive IT Solutions’ ICT service desk provides a range of IT support services customized to meet your needs and budgets. These include:
Managed IT Services and Tech Support
Every minute you spend fixing tech issues ultimately translates to massive losses to your bottom line. Don’t waste more time fixing issues; let the ICT service desk professionals from Radius Executive IT Solutions manage your IT, so you can focus on improving your bottom line. We provide managed IT services and tech support personalized to meet your unique business needs. Included in our MSP solutions are:
- Network testing and monitoring
- Network security and mitigation
- Managing installation and upgrades
- Onsite and remote help desk
- Backups and disaster recovery
Cloud computing empowers organizations to reach a higher level of efficacy and productivity while reducing costs. Specifically, cloud technology helps businesses increase scalability, improve efficiency, strengthen flexibility and mobility and enhance data security. Our experts will help you make the most out of your cloud, from the initial assessment to full-scale cloud migration, management, and monitoring.
Cyberattacks can have a devastating impact on business. Unfortunately, the risk of cyberattacks has intensified in the past few years, with SMEs becoming the new targets for cybercriminals. We provide comprehensive cybersecurity solutions that allow you to have peace of mind knowing your IT environment is adequately protected. Some of the proactive and comprehensive solutions that our ICT service desk experts offer include:
- Risk assessment
- Proactive patching and update
- 24/ 7 network security monitoring
- Phishing protection
- Data back up and business continuity planning
IT Is Consulting and Strategy
Today, new technologies are emerging at breakneck speeds, and keeping up is becoming a challenge. Undoubtedly, if you don’t have the right IT infrastructure and tools in place, you will likely miss out on crucial productivity gains. Our IT support package includes an IT consulting and strategy service to increase the skill set of your IT team and ensure they are ready to integrate new technologies into the work process so your workforce can meet the future needs of your growing organization.
Let Radius Executive IT Solutions Help You Maximize Your IT
Technology helps improve workplace efficiency and productivity by enabling people to do more. However, we are living in a digital era where technological innovations happen too rapidly for businesses to keep up. This means more organizations lack the ability to resolve the typical tech glitches they may encounter, thus preventing them from maximizing the full benefits that modern tech offers.
Radius Executive IT Solutions provides a reliable ICT service desk to help you rise above typical IT issues and ensure your team consistently delivers top-notch services. Contact us today to learn more about our services and request a quote.