What Are Managed IT Services?

One of the most common questions we get asked is: “What are Managed IT Services?”

This is a complex question to answer because most IT providers customize their services, so you get exactly what you need. They specialize at creating a bundle of services that will fit within your budget and meet your technology needs.

The simple answer is that Managed IT Services will give you peace of mind. When you know that professionals are maintaining your technology, you can get back to running your business. This includes software, network devices, servers, workstations, security, endpoints and more.

Managed IT Services provides experienced and knowledgeable technicians who will monitor, manage and maintain your entire IT infrastructure. They will ensure that you have the most up-to-date hardware and software and you won’t have to worry about huge technology expenses. The services are paid for on a fixed, monthly, subscription basis that you can easily budget for.

The most attractive part of this service is that you’ll have well-trained pros handling network and computer issues that you used to lose sleep over. Regular proactive maintenance also helps your equipment last longer and perform better. Companies that have their technology needs covered can grow faster. Unwieldy technology problems are the number one reason that business owners cite for slow or no growth.

What Does a Managed Service Provider Handle?

A Managed Services Provider (MSP) can take care of all types of issues, including malfunctioning computers, software updates, maintenance on servers, networking equipment, and so much more. They have a range of engineers and IT specialists on board who can handle just about any technology need. They are often certified partners with industry leaders like HP, Fortinet, Ubiquiti, Microsoft, Lenovo, Dell and others.

Maybe you aren’t getting the most out of your technology, or perhaps you need a better design for your Wi-Fi. You may decide to install surveillance cameras. As you can see, Managed Service Providers don’t just fix broken computers. They partner with you to get and maintain the best hardware and software so your business can succeed.

What Other Services Are Available?

You can also add services to your Managed IT Services Plan, including:

  • IT Consulting
  • Virtualization
  • Email/Spam protection
  • Cloud Services
  • Cybersecurity Services
  • Cabling Services
  • Business Phone systems
  • Video Surveillance
  • Virtual CIO Services
  • Backup & Disaster Recovery Services
  • Audio-Visual Systems and Services
  • IT Assessments

Once you discuss your technology needs with a Managed Services Provider, they will help you put together the right bundle of services for your needs. Next, they’ll put this in writing in a Service Level Agreement (SLA). This agreement outlines your services and prices. Once you get a great Managed Services Provider to take care of your IT infrastructure, you’ll enjoy worry-free maintenance that will keep your network in the best working condition.

What About Cybersecurity?

Right now, security is on everyone’s mind. Your Managed IT Services Provider should have a comprehensive plan detailing how cybersecurity gets addressed. Their procedure must include:

  • Firewall settings
  • Intrusion detection
  • Intrusion prevention
  • Encryption at the file level
  • How those services are carried out

How About Help Desk Support?

Helpdesk managed support is standard in many contracts. However, you’ll need to know if the provider is local or if they only provide remote support. If your current IT services are cloud-based, then remote support should be acceptable. However, pay close attention to the hours of Helpdesk Support stated in the agreement. If it’s not 24/7 support, then you need to confirm that support covers your business hours and weekends if required.

What’s the Bottom Line?

Today’s business owners need the best technology they can afford; and they want to understand how to make this technology work for them, not against them. But these solutions must be affordable. Every business has a budget.

They also need much tighter cybersecurity. The average small business typically doesn’t have the right IT security measures in place to prevent an expensive data breach. And hackers are always finding new and clever ways to penetrate your security perimeter. With a great Managed IT Service Provider on your team, you’ll have the security you need to do business each day without worry.

In most cases, Managed IT Services bring greater stability to your overall IT infrastructure. Your staff won’t experience as much downtime, your customers will receive better services, and you won’t have to deal with stressful technology issues. Technology innovations are a must for today’s growing businesses. By leveraging the right technology, you can achieve your business goals. That’s the bottom line.

Managed IT Services in Boston

Radius Executive IT Solutions is committed to serving your business with excellent IT services and support in Boston and surrounding areas. For over 24 years, we’ve worked with companies large and small, and we know how important it is to keep your technology working and in optimal condition.

For more information about business technology today, check out our Blog. Here are a few articles that should interest you.

5 Ways Managed IT Services Is the Right Choice for Your Business

Managed IT Helps Your Bottom Line: 6 Ways How

How to Find the Right IT Services Company

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