We’re Here to Help

Our managed services clients can contact our help desk for free from
8 am – 5pm, Monday – Friday, to request support.

Urgent/After-Hours Support

For Emergency after-hours support, please use only the Emergency Support Only number listed below. We require management level staff (such as Nurse Manager/Supervisor, C-Level Executive, or General Manager) to call into these services as there is a fee associated with this level of support and requires executive approval for all after-hours support calls.

A quick computer restart usually resolves computer issues. Try this and see if the issue has been resolved before submitting a ticket.

Before submitting a support ticket, please restart your computer and verify if the issue still persists.

  1. Open the Start menu at the bottom left of the screen.

  2. Click or tap the Power button (Windows 10) or click the small arrow next to the right of the Shut down button. (Windows 7).

  3. Choose Restart.

  • Windows 7

  • Windows 10

Client Help Desk Information

Submit A Support Ticket

Help Desk Tray Icon Ticket Submission

Submit a support request from our Tray Icon on your computer to directly tie your ticket to your associated device.

Tray Icon

Send Us an Email

Emergency Support Only

(978)528-0110

Help Desk Remote Support Session Connect

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