Any client can contact our Help Desk using this information. This service is free for Managed Services Clients.
8am - 5pm, Monday - Friday. For Emergency after-hours support, please only use the Urgent/After-Hours Support number listed below. We require management level staff (such as Nurse Manager/Supervisor, C-Level Executive, or General Manager) to call into this service as there is a fee associated with this level of support and requires executive approval for all after-hours support calls.
The Help Desk associate or an engineer will ask you to click on a link to allow a temporary connection to your machine for resolution of your issue without an on-site visit. Connecting for the first time may require an applet installation.