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Client Support


Client Help Desk Information

Any client can contact our Help Desk using this information. This service is free for Managed Services Clients. 8am – 5pm, Monday – Friday. For Emergency after-hours support, please only use the Urgent/After-Hours Support number listed below. We require management level staff (such as Nurse Manager/Supervisor, C-Level Executive, or General Manager) to call into this service as there is a fee associated with this level of support and requires executive approval for all after-hours support calls.

Before submitting a support ticket, please restart your computer and verify if the issue still persists.

  1. Open the Start menu at the bottom left of the screen.
  2. Click or tap the Power button (Windows 10) or click the small arrow next to the right of the “Shut down” button. (Windows 7).
  3. Choose Restart.

Instructions for shutting down Windows 7 and Windows 10

Windows 7                                                   Windows 10

Submit A Support Ticket


Help Desk Remote Support Session Connect

Remote Sessions are initiated by

The Help Desk associate or an engineer will ask you to click on a link to allow a temporary connection to your machine for resolution of your issue without an on-site visit. Connecting for the first time may require an applet installation.