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Your business depends on technology. When a nasty piece of malware, hardware failure, or whatever else brings your systems down, your employees no longer have access to the tools they need to get their jobs done. That makes your workforce less productive, and a less productive workforce means you’ll have a more difficult time meeting your revenue goals.
Indeed, every minute of downtime is a minute that could have been spent working through projects and producing revenue. Also, there’s your reputation to consider: if you’re unavailable or missing deadlines due to downtime, it’s going to be difficult to maintain the reliable reputation you need to attract new clients.
When you’re dealing with downtime, we’ll access your IT systems remotely so that we can start working on a fix without you having to wait around for a technician to show up. But we don’t do everything remotely: if it turns out your problem has to be dealt with on-site, we’re ready to hop in our van and get to your office ASAP.
Why is it that so many IT guys expect you to be as interested in how technology works as they are?
We’re not going to bother with technical jargon and overlong explanations. We’ll give you straight answers to your questions in plain English that anyone with little to no experience in IT can easily understand.
Our jargon-to-English translation skills will help your employees use technology more efficiently. Also, it helps us move from the server room to the boardroom and explain to C-level execs how technology can be used to help you grow and reach your long-term goals.
A lot of companies claim to offer all their services under the same flat rate… and then a few weeks after you’ve signed a contract they blindside you with extra fees for an on-site call, adding a new user, etc.
Not us. When we say all-inclusive, we mean it. Before you sign anything we’ll customize a service plan that makes the most sense for your budget and needs, and then we’ll stick to that plan without surprising you with any hidden charges.