We’ve been partnered with Radius for the past several months, and working with them has been an absolute pleasure. When we experienced a power outage at our Center recently, we were left with a number of IT issues afterwards. The Radius team was on scene quickly and were incredibly helpful. They were very skillful, thorough, and effective in the diagnosis of problems and were able to get all our systems operational in short order. Radius’ support has really made all the difference for us.
“As a healthcare facility, functional and effective IT is critical for us to organize and protect patient data and communicate with relevant parties. Before we partnered with Radius, we had a lot of IT problems and our server room was a mess. The cables in our back room were a disaster, jumbled and disorganized. The Radius team did an phenomenal job getting the room organized and functional. I know what they walked into and they made it look incredible in such a short time; I can’t believe it didn’t take them a week to complete the job!
Their team of experts came in, cleaned things up and now we very rarely experience issues. When we do have problems, they’re incredibly responsive – we never wait more than 10 minutes to hear back from them. If they don’t have the immediate answers, they’re determined to find them for us. They’re just so supportive, proactive and such a nice people overall. They’re such a joy to work with – I would recommend them in a heartbeat.”
Just passing along a compliment from the Warren and Paul at Automated Business they both said that you guys were great and they never get the kind of information you guys provided to them. They were really impressed!
“Radius’ response to issues is excellent. Whether it be through calls, emails, or remote access, Radius will answer service issues in a timely manner, even after normal business hours so as not to interfere with daily operations.”
“The Carmelite System approached Radius Executive Solutions (RES) about an upcoming skilled nursing facility acquisition. RES was suggested to us because of their work with senior care acquisitions, and we wanted to add them to our Transition Team. In order to round out the Team we knew we needed a strong consultant to lead the Information Technology portion of our upcoming acquisition. Due to the extensive task items and extremely short project time line, we were extremely pleased to find that RES was now affiliated with Radius Executive IT Solutions (REITS), a new organization that is geared towards delivering general Information Technology services to Senior Care organizations. We asked that both RES and REITS join us for the facility Transition kick off meetings and were pleased to feel a weight lifted off of our shoulders knowing we were in good hands with both organizations helping us. Throughout the remainder of the transition, REITS took a full leadership and project management role for all aspects of the main core components of the acquisition, Electronic Health Record (EHR) system migration, Edge to Core Networking and Technology needs including full Wireless Mesh Infrastructure, Hosted Microsoft Exchange, Financial Accounting System implementation, and End-user Computing Experience. REITS provided our facility with a turnkey solution, minimized the outage of day to day activities during the facility cutover and enabled our nursing staff to return to electronic charting in a near seamless fashion due to their extremely close interaction with the EHR vendor. REITS also provided 24/7 coverage to our facility for a period of time post-migration to ensure the overnight staff was able to complete their appropriate duties and ensure the quality of care of our residents was met with regards to utilizing the EHR system. We look forward to working with REITS to fill our IT needs at our other sites.”
“Following a successful facility IT migration project with Radius Executive IT Solutions (“REITS”), we approached them to provide a turnkey solution for the startup of a new corporate management company office location. REITS was diligent and accommodating to quickly provide quotes for hardware, software, Internet Service, Hosted PBX, Financial Accounting Services, and Cloud based collaboration. Once approved, REITS managed all aspects of the installation and interaction with third party vendors and was able to work with vendors to push the installation time frame forward and open the office nearly 3 weeks earlier than the original vendor appointed time frame. REITS is very responsive to our needs, and has been helpful on several occasions in troubleshooting and resolving IT related issues successfully, often times on short notice. We look forward to working with REITS on future projects.”
“We had an immediate need for additional IT Support Services due to a fast approaching timeline to migrate our facility IT services. REITS was able to successfully project manage and transition all of our systems and solutions in a timely manner to meet the strict time frame limitation and ensure all systems were working and our facility residents were not adversely affected due to this change. REITS worked diligently with our MDS system provider to ensure a smooth and near seamless transition of protected health information and minimized the work load of data verification and validation for our MDS coordinator and business office staff.”
“I contacted REITS after losing valuable data and had been told by several other vendors that the likelihood for a successful recovery was very low. REITS staff were responsive, courteous and professional from start to finish. While setting realistic expectations about what was possible, their recovery services far surpassed anything I could have hoped for. I am grateful for having the opportunity to work with a company that struck the unique balance between forthrightness about what was possible and service delivery. I highly recommend them to anyone in need of data recovery services.