How Radius Executive IT Solutions Became Indispensable to a 125-Year-Old Healthcare Institution

“If I Had My Own Business, I Would Hire Them in a Minute”. How Radius Executive IT Solutions Became Indispensable to a 125-Year-Old Healthcare Institution.

Berkeley Retirement Home is a historic senior living community with roots dating back to 1895. As Karen Sheehan, Director of Development and Community Outreach, explains, they operate as a small nonprofit providing care on two levels: nursing home and rest home residents. Their longevity in healthcare speaks to their commitment to senior care, but they also present unique challenges as they balance tradition with modern healthcare requirements.

“We’ve been around since 1895, which is a long time, but we are still a smaller organization. Our relationship with Radius IT is just invaluable.” – Karen Sheehan.

The Challenge

Berkeley Retirement Home faces the complex task of maintaining quality resident care while handling the operational demands of working with Medicaid, Medicare, hospitals, and doctors. Their small internal team prioritizes resident care, leaving limited resources for technical infrastructure management.

Karen Sheehan articulates their situation candidly:

“Our main focus is caring for our residents and working with Medicaid, Medicare, and hospitals and doctors while working on the facility’s operations. So we don’t have the internal resources to have our own internal IT staff.”

This resource constraint created a critical need for a reliable IT partner who could understand both their technical requirements and the unique needs of a healthcare facility with historic roots.

Our Comprehensive Solution

We provided Berkeley with end-to-end IT support at Radius Executive IT Solutions, effectively becoming their outsourced IT department. Our services include:

• Complete technical infrastructure management
• Proactive security monitoring and implementation
• Hardware and software upgrading guidance
• System maintenance and troubleshooting
• Rapid-response technical support
• Healthcare compliance expertise
• Privacy protection protocols

Karen particularly values the breadth of our support:

“They provide all of our IT support resources, securities, everything. And it’s amazing to have a very small internal team… while also working on the facility’s operations.”

The Personalized Relationship

What distinguishes our partnership with Berkeley goes beyond technical support. We’ve established a relationship built on continuity, familiarity, and trust. Karen highlights how our dedicated team members have become integrated with their operations:

“We mostly work with one team member, and the continuity is invaluable. He is so responsive, and he knows different people. He knows our needs. He knows the building. He knows the history.”

This deep understanding allows us to anticipate Berkeley’s needs rather than simply reacting to problems. We’ve become familiar with their facility layout, staff workflows, and organizational history—all critical elements for efficient IT support in a healthcare setting.

“They know that we’re working on upgrading our equipment. They’re just so helpful. And it is the perfect vendor relationship for us.”

Critical Impact on Daily Operations

Our support has become woven into the fabric of Berkeley’s operations, enabling their staff to focus on their core mission of resident care. Karen emphasizes how critical and reliable IT has become for their compliance and communication needs:

“The ability to have everything functioning on the IT side all the time and if something goes down, having a quick response from a vendor—mind you, from a vendor not even someone that’s on staff and in the building—is so paramount to making sure that we are staying compliant with industry best practices standards.”

She elaborates on specific operational areas that depend on our reliable IT support:

• Medical records management: Ensuring patient data is secure yet accessible
• Nursing director operations: Supporting clinical workflows and documentation
• Administrative communications: Keeping leadership connected and informed
• Email reliability: Maintaining uninterrupted communication with external partners
• Compliance adherence: Meeting healthcare regulatory requirements

The Radius Advantage: Industry Expertise Meets Client Focus

Karen specifically credits Radius’ founder, Phil, and the Radius team for developing specialized knowledge that addresses the unique intersection of healthcare operations and information technology:

“Phil has nailed it, I think, in terms of studying the industry, being an expert for us and understanding, like I said, both needing to be online all the time and working with outside agencies and other people in the industry, but then also making sure that our small staff… they can continue to do their work and be effective.”

This balanced approach—maintaining robust security while ensuring staff productivity—has been crucial for Berkeley’s operations. Karen emphasizes our technical versatility combined with our client-centered approach:

“Their expertise on connectivity, services, and different applications, as well as their client-focused priority, is… I mean, they do such a great job.”

For Berkeley, our value lies not just in technical competence but in understanding how technology enables their mission of senior care. Every minute their systems are down, it potentially impacts resident care quality.

Conclusion: A Partnership That Exceeds Expectations

The collaboration between Radius Executive IT Solutions and Berkeley Retirement Home demonstrates how specialized IT support can transform healthcare organizations’ operations. By providing comprehensive technical expertise in a responsive, relationship-based model, we’ve enabled Berkeley to maintain its focus on excellent resident care while meeting the complex demands of modern healthcare delivery.

Karen Sheehan’s ultimate endorsement speaks volumes about the trust and value we’ve established:

“I know the value of working with Radius from a business owner perspective, and I see how great they are to work with at, you know, with the work they’re doing for us at Berkeley… They do an incredible job… If I had my own business, I would hire them in a minute.”

This case study illustrates our commitment at Radius Executive IT Solutions to delivering IT services that truly understand and address the unique challenges faced by healthcare organizations like Berkeley Retirement Home—allowing them to leverage technology as an enabler rather than a barrier to their vital mission.